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Customer Service can be reached by phone at 877.204.9040 or email at email@example.com.
Customer Service is available Monday – Friday, 6 AM PT – 6 PM PT.
Please call Customer Service during regular business hours or email our Customer Service team.
To reactivate your PropStream account, please call or email Customer Service or sign in to your account. If you forgot your password, click “forgot password” to reset. You will then be able to reactivate your account.
When you reactivate your PropStream account, your monthly charge will be at the current PropStream monthly subscriber rate.
PropStream’s nationwide property data is multi-sourced from county recordings, MLS records, and private data sources, giving you access to the most comprehensive and accurate database available of over 153 million properties.
PropStream provides daily updates to:
No. A small number of counties across the U.S. restrict certain information from Public Records, such as bedroom and bathroom counts.
Non-disclosure states (Alaska, Idaho, Kansas, Louisiana, Mississippi, Missouri (some counties), Montana, New Mexico, North Dakota, Texas, Utah and Wyoming) eliminate the sales price from being publicly available, requiring all companies that are not Agents/Brokers to create an estimated sales price using logic and market intelligence.
MLS data is updated daily
Vacant data is updated monthly
Tax Assessor updates annually (some counties update more frequently)
Yes. PropStream pulls data directly from the county tax assessor. The property classification (i.e., Property Type or County Land Use Codes) identifies the type of property. In a lot of areas, the counties will classify the properties as:
The counties also have counts broken out by residential and commercial. However, some counties may not populate that information in their public records.
Owner obtained permits and made legal/permitted upgrades, and the county has not yet updated it.
Owner did not legally pull a permit, so it will never be reported to the county.
An agent entered/mis-keyed the wrong information into the MLS.
Yes, PropStream now offers Free DNC scrubbing. Our PropStream Skip Trace DNC flag includes known litigators: (a) Federal & State Do Not Call Lists (b) Government Numbers, (c) Attorney Numbers, (d) Anti Telemarketing Groups, (e) Plaintiffs of litigation, and Pre-Litigation cases.
The Sale Amount is the purchase price of the physical property – what the Buyer paid for the house. We do not know if the wholesale fee is included.
Use the “Date added to List” column header within the My Properties page.
If you have upgraded to List Automator, you can automate marketing lists that you have saved and PropStream will automatically add and remove properties that meet or no longer meet your criteria.
County, City, and Zip Code (up-to 5 Zip Codes at a time) or a specific address. You can also use the draw search feature to draw a radius around the area you would like to search in.
Yes, use the following format: #APN (Exact APN), County, State.
To import a large list and refresh with the latest information, you will need to upgrade your subscription to include List Automator. You can then import the same number of records as the subscription level you chose allows. If you require more records, you can either upgrade your List Automator subscription or purchase additional records for a small fee from within the Add-On Services section within the PropStream settings tab.
If you want to import a large list for marketing purposes only, import the same number of records as your subscription level allows from within the Contacts tab.
To combine multiple automated lists into another list, click on “Actions” from the drop-down menu, then select “Add to Automated List”. Or simply use your mouse to drag and drop one list into another. The properties that are being placed into the new list will no longer follow the criteria of the list you took it from. They will follow the criteria of the automated list you are applying it to.
A Flipper list is a property that is currently for sale that is non-owner occupied and was purchased less than 24 months prior. To pull this list, select “Active” on MLS non-owner-occupied last sale date.
Unknown equity is found after creating a search with equity. If you are targeting 30% or more equity, an option will appear to include unknown equity.
Go to the property characteristics filter section and filter by property class “Vacant Land”, then specify the types of vacant land you are looking for under property type.
The mobile app gives you:
Currently, there is no way to generate a marketing list from the Mobile App.
Skip Traced results appear under “Skip Trace” within the mobile app. Once you have skip traced a property, the skip trace area will remove the blue “run skip trace” button and populate the landline, cell phone number, and email address in that area. You will also find it when using the desktop version on the contacts page, where your skip tracing results are stored. Look for the label “mobile favorites”.
Currently, photos are only available for use in the Postcard service and can be added to any postcard that allows the background image to be replaced or inserted as a property photo into our designated postcards.
If you favorite a property that is already in a marketing list, the heart will be filled red. If it is already in a marketing list, it will not appear in your mobile favorites.
If you want to add a saved property to your mobile favorites, un-favorite the property (uncheck the heart) and then re-add the property by re-favoriting it. This will show the property in both the marketing list and in mobile favorites.
Yes, the property will appear within the desktop version of PropStream in Mobile Favorites in the My Properties section located in the left-hand navigation.
Click the up arrow at the top middle of the screen to collapse the map and view property details.
On the comps screen, select the three vertical lines to the right of “Both” Public Records and MLS.
When you are in a property, click on the “tag” in the upper right corner of your app screen, to the left of the red heart. You can then enter any notes and add property tags and assign to a Team Member.